Discussion in 'Installation and Updates' started by fedescata, Feb 18, 2010.

  1. fedescata

    fedescata Paid Customer

    I have installed directory on my ftp account and i have configured permission 777, but i cannot go on.
    The sistem don't know my account and license, and now i receive blank page with error: 500.htm
    Can you help me?

    Sorry for my bad english.

  2. Vladimir T.

    Vladimir T. New Member

    Hi fedescata,
    Did you use Pro version ?
    if yes, let me know your account username and license. I will help you with it.

    problem on server side.
    try rename .htaccess file.
  3. fedescata

    fedescata Paid Customer

    yes, i have Pro Version.
    I have send you a ticket number QMJ-162277, there is my CPANEL account and FTP (FTP user and password is same to CPANEL).
    I wait your answer soon as possible.
    It's very important for my business.
    Thank you very much
  4. fedescata

    fedescata Paid Customer

    I have send you other Ticket number NYZ-308986 with all my data (CPANEL and FTP)

  5. Alex B.

    Alex B. Member

    The problem will be fixed ASAP.
  6. TheMout

    TheMout Paid Customer

    Is this something that can be fixed easily by us end users of the product? I have 3.1.1 and site was working perfectly fine this past weekend but now, it is throwing this 500.htm error just like fedescata reported. I'm sure his was different version but if there is a similar fix for v3.1.1, please advise.

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