Discussion in 'Installation and Updates' started by fedescata, Feb 18, 2010.

  1. fedescata

    fedescata Paid Customer

    I have installed directory on my ftp account and i have configured permission 777, but i cannot go on.
    The sistem don't know my account and license, and now i receive blank page with error: 500.htm
    Can you help me?

    Sorry for my bad english.

  2. Vladimir T.

    Vladimir T. New Member

    Hi fedescata,
    Did you use Pro version ?
    if yes, let me know your account username and license. I will help you with it.

    problem on server side.
    try rename .htaccess file.
  3. fedescata

    fedescata Paid Customer

    yes, i have Pro Version.
    I have send you a ticket number QMJ-162277, there is my CPANEL account and FTP (FTP user and password is same to CPANEL).
    I wait your answer soon as possible.
    It's very important for my business.
    Thank you very much
  4. fedescata

    fedescata Paid Customer

    I have send you other Ticket number NYZ-308986 with all my data (CPANEL and FTP)

  5. Alex B.

    Alex B. Member

    The problem will be fixed ASAP.

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