Paid Friday 12/14 - Still no download, No response

[michaelwyee]

Hello,

I've been trying to email the sales team but I am not getting a response so I am going to try this forum to get a response.

I paid on Friday 12/14 through PayPal and was declined by 2CO on Sunday 12/16 for some odd reason but they took my money.

After requesting a refund, Simon finally emails me on Monday 12/17 to tell my I've been refunded and If I still want the software to send the funds directly to their paypal account. I send money right away.

After numerous emails, I have yet to hear from anybody. So 5 days has past and I am still trying to just download this software.

This is the most frustrating software purchase I have ever made.

eSundiCat Sales Team - Please help me. I just want the software so I can get going on my project.

[Vasily B.]

Hi,
I'm sorry for this delay. In most cases related to payments the things don't depend on our team.
Here is the log:

Order Date: 2007-12-15 19:06:47

It was weekend when 2checkout did not pass your order. I do not know why We are not responsible for their anti fraud team...

Posted on 17 Dec 2007 04:05 AM
We contacted you about your order

Posted on 18 Dec 2007 03:36 AM

Anyhow I am sorry for this problem. We have PayPal account and you can manually make payment to paypal@intelliants.com
After that I will manually make your account paid. Let me know what you think.

No emails from you anymore. No confirmation or anything that you paid to our paypal. No news from you at all.

Here is your ticket number: AXV-444397

Check this yourself.

It looks like more a misunderstanding and impatience. Anyhow now you have the access

[michaelwyee]

Simon,

I finally got access to download. It looks like emails to you are being delayed:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

sales@esyndicat.com

So looks like you didn't get my emails and that could be the miscommunication problem.

Anyways, I got this installed and the software looks great so far.

Thanks I'm just glad to get this resolved and I am very happy with the software.

I would highly recommend the software to anyone.

[Vasily B.]

Thanks, Michael. I'm also happy we have this problem solved.

Hmm, about email problem... I will check my mail server. Thanks for informing

[fenix67]

Hi Simon,

I have a similar problem, I made the payment for the upgrade to 5 licenses, I am wrote several e-mails and forward the recipe from 2checkout to you and nobody response to me. What is wrong?

Please, let me know.

Thanks,
Regards,

Ulises Gomez

[Vasily B.]

Hi Ulises

I replied to all your emails You can see the date when I got them It seems there was a temporary problem with our Exim MTA