3 Words: Esyndicat are Incredible

[wrmineo]

Originally Posted by Greg

wrmineo

The support team has about 94 support tickets at this time.
If you have the ProVersion, why don't you post your question there?
Oh by the way, you won't like this I'm sure, they take weekends off. Everyone needs some time off.

Greg,

It's nice to see an admin give a response, but help would have been nicer:

What a non-responsive, inexcusable attempt at deflection ... yes, I too take time off on the weekends, but these problems began before the weekend and went unanswered before the weekend and my partner did post in the pro-version ... instead of telling me the amount of overly numerous support tickets you have backlogged indicating how many others are also having problems with your product and the inability for your staff to keep them happy, answered, supported et al ... why not instead offer to help resolve and end the problem?

We were recommended your product by a reputable, reliable, and well known Internet marketing professional and we were thoroughly impressed with the demo, admin, and potential; if that potential and those possibilities still exist, please prove via reaction, not rhetoric.

We can use your product, prove its powerfulness and promote its brand if you so desire and dictate via actions; or alternates to each of the aforementioned exists if you lack desire and give inaction.

You want I should post the same question in another part of your forum? An admin can't move if necessary. Can't help just because the question in is the wrong place or format? Oh ... I can post the issue aright, and it will be an overview of the entire process which only you, your team, and your resolution, if any, will dictate the spirit and locations of review.

My partner did the purchase and install for me, he's the CPU, network, server geek of the team and I'm usually more the production, content, and networking part. He's posted in your PRO section of the forum long before the weekend and was given no assistance, no resemblance of support, or any offer of resolution to prove the functionality and power of your product.

Our intention was to rank etowninfo.com for the term Elizabethtown KY and use your product to promote and power that potential ... is it possible or not?

I look forward to your response, action, and professionalism. I look forward to sharing, posting, and publishing my experiences during this process with others.

[wrmineo]

Originally Posted by Ashmac94

I sent off a support ticket in frustration, my site wasn't working and I had errors here there and everywhere. 10 Mins later I check back and the guys at esyndicat had not only emailed me a solution, but they went one further by FIXING my site.

Esyndicat, I take my hat off to you guys not only am I grateful for this incredible software, but I am grateful for the amazing support too.

Ash Mclellan

I apologize for seemingly taken over and changing the intended spirit of your thread. Hopefully a moderator or administrator will simple splice the thread so that your thread, its message and its intended points remain yours and not skewed by my disgust. Again, I apologize.

[Greg]

Originally Posted by wrmineo

Greg,

It's nice to see an admin give a response, but help would have been nicer:

What a non-responsive, inexcusable attempt at deflection ... yes, I too take time off on the weekends, but these problems began before the weekend and went unanswered before the weekend and my partner did post in the pro-version ... instead of telling me the amount of overly numerous support tickets you have backlogged indicating how many others are also having problems with your product and the inability for your staff to keep them happy, answered, supported et al ... why not instead offer to help resolve and end the problem?

We were recommended your product by a reputable, reliable, and well known Internet marketing professional and we were thoroughly impressed with the demo, admin, and potential; if that potential and those possibilities still exist, please prove via reaction, not rhetoric.

We can use your product, prove its powerfulness and promote its brand if you so desire and dictate via actions; or alternates to each of the aforementioned exists if you lack desire and give inaction.

You want I should post the same question in another part of your forum? An admin can't move if necessary. Can't help just because the question in is the wrong place or format? Oh ... I can post the issue aright, and it will be an overview of the entire process which only you, your team, and your resolution, if any, will dictate the spirit and locations of review.

My partner did the purchase and install for me, he's the CPU, network, server geek of the team and I'm usually more the production, content, and networking part. He's posted in your PRO section of the forum long before the weekend and was given no assistance, no resemblance of support, or any offer of resolution to prove the functionality and power of your product.

Our intention was to rank etowninfo.com for the term Elizabethtown KY and use your product to promote and power that potential ... is it possible or not?

I look forward to your response, action, and professionalism. I look forward to sharing, posting, and publishing my experiences during this process with others.

First off, I'm "Just" a Moderator here. I'm not part of the support team. I don't answer support tickets. I do this for free.

In regards to the backlog of support tickets, I was only quoting what Sergey T. had posted earlier. Not all tickets are in regards to "Bugs". Many are for custom mods and etc...

In the almost 5 years I've been here, I think I've helped out many members of this forum. All for free. I do this because I enjoy it (most of the time).

Sorry I couldn't of been of more help to you and your partner.

[wrmineo]

Originally Posted by Greg

First off, I'm "Just" a Moderator here. I'm not part of the support team. I don't answer support tickets. I do this for free.

In regards to the backlog of support tickets, I was only quoting what Sergey T. had posted earlier. Not all tickets are in regards to "Bugs". Many are for custom mods and etc...

In the almost 5 years I've been here, I think I've helped out many members of this forum. All for free. I do this because I enjoy it (most of the time).

Sorry I couldn't of been of more help to you and your partner.

No doubt eSyndiCat appreciates the support you give their customers that they are unable or unwilling; I apologize if I mistakenly "clumped" you into their company without merit.

I hope that my current, great dissatisfaction has not dampened your spirit for helping others; I too do the same in many places, facets and ways.

I've already been informed by Google Webmasters Tools that my site is being deindexed and I will now have to fight and work my butt off to get it in a shape that is worthy of asking for a resubmission consideration - which could have been avoided if my site was not down for several days and conflicted with several crawling and indexing errors. That's okay, I'm used to hard work, but I am frustrated and honestly pissed as eSyndiCat has done NOTHING.

Again, Greg, I apologize if I offended you, dampened your spirit of volunteerism, or mistakenly took your super moderator status as indication of affiliation. I hope you can sympathize with my frustration and accept my apologies.

As far at http://etowninfo.com/ goes we only ask that eSyndiCat support their product, else refund our money and respect our right to review their product, service and support potential future customers - or victims, depending on their experience, I guess.

Thanks for letting me vent Greg and more over for your professional, reserved, and prompt reply; safe surfing.

[Simon Gooffin]

wrmineo
I got your request in DP forums, replied there and asked for ticket IDs as I was unable to find any using your email address.

If you still have any problems, please contact me directly using sgooffin at esyndicat dot com.

Ashmac94
Thanks we really appreciate your feedback Greg is right, as usually!

Thanks Ash. I'm sure the guys appreciate it.

[wrmineo]

Thanks, Simon.

I'd already sent a PM when I noticed on your profile that you don't respond to them before I saw this, however, I'd sent to ST as well and I've forwarded to your email as posted.