24/7/365 intelliwebhost support

[jeba]

Does anyone know when the 24/7/365 intelliwebhost support will be available or if it even exists? Along with their advertised 1 hour response time and 5 hour resolution period??

Ive been waiting almost 5 days for my new account details and almost 3 days for an answer to a ticket..

:confused:

[Charly]

Hello,

Did you send a ticket to the support?

[Simon Gooffin]

Greetings
Thanks for posting this here. But please submit a ticket in intelliwebhost helpdesk and the guys will take care of the problem. We have different support departments

[jeba]

Ive sent two tickets. Both are at least three to four days old, however they have finally replied, it seems that they dont work weekends as the reply was on Monday.. They definately dont have 24/7/365 support! So they shouldnt advertise that they do..