3 Words: Esyndicat are Incredible

[Ashmac94]

I sent off a support ticket in frustration, my site wasn't working and I had errors here there and everywhere. 10 Mins later I check back and the guys at esyndicat had not only emailed me a solution, but they went one further by FIXING my site.

Esyndicat, I take my hat off to you guys not only am I grateful for this incredible software, but I am grateful for the amazing support too.

Ash Mclellan

[wrmineo]

I would love it if they'd respond at all ... they've been completely UNRESPONSIVE to our needs, but glad they've come through for you - is there some trick to getting help? Need I PM someone, or will that be ignored too?

[wazza]

Hello wrmineo,

Im sorry to hear that. I beleive the support here is great. Very responsive. What are you having problems with? Maybe someone else can help out?

regards,
Quentin

[wrmineo]

The installation is completing and even sending me an email to that fact with the admin login URL and info but then get the following?

Warning: require_once(/home/content/s/a/d/sadieslim00/html/EtownInfo/admin/../includes/config.inc.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/s/a/d/sadieslim00/html/EtownInfo/admin/header.php on line 36

Fatal error: require_once() [function.require]: Failed opening required '/home/content/s/a/d/sadieslim00/html/EtownInfo/admin/../includes/config.inc.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/s/a/d/sadieslim00/html/EtownInfo/admin/header.php on line 36

[wazza]

Hi,
That looks like a problem support will have to deal with as it looks like config file cannot be found.

Can you login at all?
As this seems like a wierd error.

[wrmineo]

Thanks wazza - we've been trying to get support for several hours now. Do the site owners not moderate / observe their own forum?

BTW - I like how you configured your directory, articles and site overall; nicely done!

[wrmineo]

More than 24 hours later ... no help ... can't blame it on the difference in time zones; I think it's a difference of definition - my understanding of professionalism, support, integrity, and onus are apparently not in sync with others ...

[Greg]

wrmineo

The support team has about 94 support tickets at this time.
If you have the ProVersion, why don't you post your question there?
Oh by the way, you won't like this I'm sure, they take weekends off. Everyone needs some time off.

[wrmineo]

Originally Posted by Greg

wrmineo

The support team has about 94 support tickets at this time.
If you have the ProVersion, why don't you post your question there?
Oh by the way, you won't like this I'm sure, they take weekends off. Everyone needs some time off.

Greg,

It's nice to see an admin give a response, but help would have been nicer:

What a non-responsive, inexcusable attempt at deflection ... yes, I too take time off on the weekends, but these problems began before the weekend and went unanswered before the weekend and my partner did post in the pro-version ... instead of telling me the amount of overly numerous support tickets you have backlogged indicating how many others are also having problems with your product and the inability for your staff to keep them happy, answered, supported et al ... why not instead offer to help resolve and end the problem?

We were recommended your product by a reputable, reliable, and well known Internet marketing professional and we were thoroughly impressed with the demo, admin, and potential; if that potential and those possibilities still exist, please prove via reaction, not rhetoric.

We can use your product, prove its powerfulness and promote its brand if you so desire and dictate via actions; or alternates to each of the aforementioned exists if you lack desire and give inaction.

You want I should post the same question in another part of your forum? An admin can't move if necessary. Can't help just because the question in is the wrong place or format? Oh ... I can post the issue aright, and it will be an overview of the entire process which only you, your team, and your resolution, if any, will dictate the spirit and locations of review.

My partner did the purchase and install for me, he's the CPU, network, server geek of the team and I'm usually more the production, content, and networking part. He's posted in your PRO section of the forum long before the weekend and was given no assistance, no resemblance of support, or any offer of resolution to prove the functionality and power of your product.

Our intention was to rank etowninfo.com for the term Elizabethtown KY and use your product to promote and power that potential ... is it possible or not?

I look forward to your response, action, and professionalism. I look forward to sharing, posting, and publishing my experiences during this process with others.

[Greg]

Originally Posted by wrmineo

Greg,

It's nice to see an admin give a response, but help would have been nicer:

What a non-responsive, inexcusable attempt at deflection ... yes, I too take time off on the weekends, but these problems began before the weekend and went unanswered before the weekend and my partner did post in the pro-version ... instead of telling me the amount of overly numerous support tickets you have backlogged indicating how many others are also having problems with your product and the inability for your staff to keep them happy, answered, supported et al ... why not instead offer to help resolve and end the problem?

We were recommended your product by a reputable, reliable, and well known Internet marketing professional and we were thoroughly impressed with the demo, admin, and potential; if that potential and those possibilities still exist, please prove via reaction, not rhetoric.

We can use your product, prove its powerfulness and promote its brand if you so desire and dictate via actions; or alternates to each of the aforementioned exists if you lack desire and give inaction.

You want I should post the same question in another part of your forum? An admin can't move if necessary. Can't help just because the question in is the wrong place or format? Oh ... I can post the issue aright, and it will be an overview of the entire process which only you, your team, and your resolution, if any, will dictate the spirit and locations of review.

My partner did the purchase and install for me, he's the CPU, network, server geek of the team and I'm usually more the production, content, and networking part. He's posted in your PRO section of the forum long before the weekend and was given no assistance, no resemblance of support, or any offer of resolution to prove the functionality and power of your product.

Our intention was to rank etowninfo.com for the term Elizabethtown KY and use your product to promote and power that potential ... is it possible or not?

I look forward to your response, action, and professionalism. I look forward to sharing, posting, and publishing my experiences during this process with others.

First off, I'm "Just" a Moderator here. I'm not part of the support team. I don't answer support tickets. I do this for free.

In regards to the backlog of support tickets, I was only quoting what Sergey T. had posted earlier. Not all tickets are in regards to "Bugs". Many are for custom mods and etc...

In the almost 5 years I've been here, I think I've helped out many members of this forum. All for free. I do this because I enjoy it (most of the time).

Sorry I couldn't of been of more help to you and your partner.