If you won't provide support I want my money back

kephrira · 06-28-2010

I paid good money to buy the lisence for this script on two domains and it is not working. The registration email doesn't get sent and as you need to register to submit links the whole script is useless without this.

I have started a forum thread to try to get help and got no reply. I submitted a support ticket and just got a reply saying 'configure the mail settings' and that was it. What kind of answer is that? Configure them how? What is wrong with the current configuration? This answer basically amounts to you telling me to sort it out myself.

This wasn't even the first problem I had trying to make your script work. You have supplied me with a product that is not working, and if you are not going to do anything to rectify this situation then I want a refund.

majnoon · 06-28-2010

kephrira i do not know the spesifics of your problem but i can assure you eSyndicat has one of the best support i have come accross. I have been a customer for over 3 years now and I am a happy customer.

I would recommend for future before submiting a ticket post your problem on the forum and members who had a similar problem can probably give you an answer.

BTW you do not need to register to submit a link. you can disable the requirment to register before submiting option from your admin panel. you can do this by going to
Admin Panel >> Configuration >> Accounts Configuration and make sure Not to allow submissions for guests is OFF.

good luck with your project.

TopWebNames · 06-28-2010

Quote:

Originally Posted by kephrira

'configure the mail settings'... Configure them how?

They have by far the best support of any of the many programs and services that I have dealt with!

Have you downloaded and thoroughly read the User Manual? Doing this will give you A LOT of insight into their brilliant program, and how everything works.

Good luck!

kephrira · 06-29-2010

Yes I did read the relevant part of the manual, and this is the second forum thread I have started.

And I don't see how closing a support ticket without providing a proper answer could ever be described as good support by any standards.

Sergey Ten · 06-29-2010

Hello kephrira,

What version of script are you using?

asbusiness24 · 06-29-2010

Quote:

Originally Posted by kephrira

Yes I did read the relevant part of the manual, and this is the second forum thread I have started.

And I don't see how closing a support ticket without providing a proper answer could ever be described as good support by any standards.

Considering you receive "lifetime" support and updates for the small fee you paid, I think it can be considered excellent support by all standards.

They close the ticket when they respond to clear up the help desk admin, making it easy for them to answer tickets without having 1000's of ticket in view by everyone who has "lifetime" support.

You can always re-open the ticket and state the answer didn't assist you, can they explain further. I've never had an issue with them giving me more information if they closed a ticket that didn't fully answer my question.

kephrira · 06-30-2010

Sergey Ten - I am using v2.3.03.

In mail configuration I have the correct path to sendmail entered and php mail selected. As in the manual it says that the other fields are only required if you are using email authentication, which I am not, and as I wouldn't have a clue what to put in them anyway, I have left them blank.

Your help would be appreciated, thanks.

Sergey Ten · 07-01-2010

Hello kephrira,

First of all please create a new thread in correct forum. If you are using v2.3.03 you have to post your question here http://www.esyndicat.com/forum/forum-81.html

If you have already support ticket could you please send me ticket ID and I will take care about it.

Thank you.

xtchost · 08-30-2010

Sorry but I have to agree with kephrira - and believe the rest of you have missed the point.

I am sure by reading the forums that the support is of a high quality, and wopuld not disagree with any of your remarks on that fact. But please bear in mind when you have done as kephrira has done and not gotthe support that YOU needed, at the time you needed it, it is frustrating. And I have been there...

To close a ticket on a customer is not a good thing. I have had an open ticket on a site for nearly two days, whilst we worked through my issues, many sites now use a system that if a ticket is not responded to in 24hrs it is closed by a scripts - but left open for a response till that time. Closing it, is like slamming the door in your face not having given you the answer you desire and is not good customer support.

And please do consider that whilst English is the common language - not everybody understands it fully - nor may they be that expert on the ways of installing configuring scripts, manual can often be written in a manner that assumes you know more than you do. Again, I had to learn from the ground up and have found some people to be far more helpful than others.

Once again I would like to say that I am not knocking the support, just giving a frustrated customer a little support in his frustration. And having looked through the forums I look forward to being a customer and using a well written script, as well as getting good support when and if needed.

06-28-2010	#1
kephrira Join Date: Jun 2010 Posts: 9	If you won't provide support I want my money back I paid good money to buy the lisence for this script on two domains and it is not working. The registration email doesn't get sent and as you need to register to submit links the whole script is useless without this. I have started a forum thread to try to get help and got no reply. I submitted a support ticket and just got a reply saying 'configure the mail settings' and that was it. What kind of answer is that? Configure them how? What is wrong with the current configuration? This answer basically amounts to you telling me to sort it out myself. This wasn't even the first problem I had trying to make your script work. You have supplied me with a product that is not working, and if you are not going to do anything to rectify this situation then I want a refund.

06-28-2010	#2
majnoon Moderator Join Date: Mar 2007 Location: London (UK) Posts: 692	kephrira i do not know the spesifics of your problem but i can assure you eSyndicat has one of the best support i have come accross. I have been a customer for over 3 years now and I am a happy customer. I would recommend for future before submiting a ticket post your problem on the forum and members who had a similar problem can probably give you an answer. BTW you do not need to register to submit a link. you can disable the requirment to register before submiting option from your admin panel. you can do this by going to Admin Panel >> Configuration >> Accounts Configuration and make sure Not to allow submissions for guests is OFF. good luck with your project. __________________ QNJ Web Directory is now Live.

06-29-2010	#5
Sergey Ten eSyndiCat Lead Developer Join Date: Apr 2006 Location: Kyrgyzstan, Bishkek Posts: 6,546	Hello kephrira, What version of script are you using? __________________ Best regards, Sergey Ten *sten at intelliants.com* eSyndiCat Directory Script

07-01-2010	#8
Sergey Ten eSyndiCat Lead Developer Join Date: Apr 2006 Location: Kyrgyzstan, Bishkek Posts: 6,546	Hello kephrira, First of all please create a new thread in correct forum. If you are using v2.3.03 you have to post your question here http://www.esyndicat.com/forum/forum-81.html If you have already support ticket could you please send me ticket ID and I will take care about it. Thank you. __________________ Best regards, Sergey Ten *sten at intelliants.com* eSyndiCat Directory Script

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06-30-2010	#7
kephrira Join Date: Jun 2010 Posts: 9	Sergey Ten - I am using v2.3.03. In mail configuration I have the correct path to sendmail entered and php mail selected. As in the manual it says that the other fields are only required if you are using email authentication, which I am not, and as I wouldn't have a clue what to put in them anyway, I have left them blank. Your help would be appreciated, thanks.

08-30-2010	#9
xtchost Join Date: Mar 2010 Posts: 4	Sorry but I have to agree with kephrira - and believe the rest of you have missed the point. I am sure by reading the forums that the support is of a high quality, and wopuld not disagree with any of your remarks on that fact. But please bear in mind when you have done as kephrira has done and not gotthe support that YOU needed, at the time you needed it, it is frustrating. And I have been there... To close a ticket on a customer is not a good thing. I have had an open ticket on a site for nearly two days, whilst we worked through my issues, many sites now use a system that if a ticket is not responded to in 24hrs it is closed by a scripts - but left open for a response till that time. Closing it, is like slamming the door in your face not having given you the answer you desire and is not good customer support. And please do consider that whilst English is the common language - not everybody understands it fully - nor may they be that expert on the ways of installing configuring scripts, manual can often be written in a manner that assumes you know more than you do. Again, I had to learn from the ground up and have found some people to be far more helpful than others. Once again I would like to say that I am not knocking the support, just giving a frustrated customer a little support in his frustration. And having looked through the forums I look forward to being a customer and using a well written script, as well as getting good support when and if needed.