PROBLEM eSyndiCat.com DOES NOT CARE

htc2010a · 02-28-2010

I baught and paid for your script and have yet to be able to download it. I do not have a login or password for the pro section. I have waisted the last 2 days waiting for a reply. I feel your company does not care and forgets who you are working for. Today many people who buy your script must work on the weekends. We buy as, your site in the F A Q states instant download after payment. Well 2 days and nothing. I HAVE BEEN RIPPED OFF

Greg · 02-28-2010

You haven't "BEEN RIPPED OFF"

Support team takes weekends off. They can't be working 24/7
Simon should be online in about 7 or 8 hours from now.
They are located in the +6 timezone.

Sergey L. · 03-01-2010

Hello, sorry for the delay but we do not work on weekends. Your order has been approved and you can download the software.

Simon Gooffin · 03-01-2010

Please confirm you don't have any problems anymore. Thanks

NickD · 06-01-2010

@htc2010a

I just bought the script myself, and I can say that you are wrong, the support here is absolutely excellent, the tech staff even went onto my domain via ftp to fix issues with my install, and it was done very quickly (within hours). I would suggest you give these guys a second chance, they cant fix something if they are not at work, but I am sure once you have more experience with esyndicat support you will realise how wrong you are.

Greg · 06-02-2010

Quote:

Originally Posted by NickD

@htc2010a

I just bought the script myself, and I can say that you are wrong, the support here is absolutely excellent, the tech staff even went onto my domain via ftp to fix issues with my install, and it was done very quickly (within hours). I would suggest you give these guys a second chance, they cant fix something if they are not at work, but I am sure once you have more experience with esyndicat support you will realise how wrong you are.

Howdy Nick

Thanks for taking the time to say that.
I'm sure Simon, Sergey and the rest of the support team appreciate your reply.

Simon Gooffin · 06-09-2010

Thanks Greg. Yes, we really do appreciate. Thanks Nick.

Currently working on the new updates and Sergey spends more time in Pro version support so sometimes we miss threads like this one.

Support more depends on time you request it

Unfortunately our tech staff works in +6 GMT and we don't work on weekend - that's the reason for most weekend delays. I wish we could afford better support, but now that's the only way how we do it.

Katherine · 06-18-2010

Evening,

Try using support tickets. Also, they will download everything for you and set it all up. I just started a few weeks ago, and no almost nothing about computers. They have been EXTREMELY helpful to me. I know it is frustration, but give it a chance.

TopWebNames · 06-20-2010

It's the best tech support I've every experienced for a software company

Please treat them as such...

programmer · 07-13-2010

I have had all of my questions answered through this forum! eSyndicat rocks!

02-28-2010	#1
htc2010a Join Date: Feb 2010 Posts: 1	PROBLEM eSyndiCat.com DOES NOT CARE I baught and paid for your script and have yet to be able to download it. I do not have a login or password for the pro section. I have waisted the last 2 days waiting for a reply. I feel your company does not care and forgets who you are working for. Today many people who buy your script must work on the weekends. We buy as, your site in the F A Q states instant download after payment. Well 2 days and nothing. I HAVE BEEN RIPPED OFF

03-01-2010	#3
Sergey L. Tech Support Join Date: Nov 2005 Posts: 891	Hello, sorry for the delay but we do not work on weekends. Your order has been approved and you can download the software. __________________ Please add a link of the post when you PM me. HELPDESK KNOWLEDGE BASE eSyndiCat 2.3 Admin Panel Manual

03-01-2010	#4
Simon Gooffin Administrator Join Date: Sep 2005 Location: Intelliants LLC Posts: 8,644	Please confirm you don't have any problems anymore. Thanks __________________ Best Regards, Web Directory Script, Auto Classifieds Script , Affiliate Management Script, Article Directory Script Recommended Hosting IF YOU NEED TO CONTACT ME DO THIS IN HELPDESK. All PMs will be ignored

06-09-2010	#7
Simon Gooffin Administrator Join Date: Sep 2005 Location: Intelliants LLC Posts: 8,644	Thanks Greg. Yes, we really do appreciate. Thanks Nick. Currently working on the new updates and Sergey spends more time in Pro version support so sometimes we miss threads like this one. Support more depends on time you request it Unfortunately our tech staff works in +6 GMT and we don't work on weekend - that's the reason for most weekend delays. I wish we could afford better support, but now that's the only way how we do it. __________________ Best Regards, Web Directory Script, Auto Classifieds Script , Affiliate Management Script, Article Directory Script Recommended Hosting IF YOU NEED TO CONTACT ME DO THIS IN HELPDESK. All PMs will be ignored

06-20-2010	#9
TopWebNames Join Date: May 2010 Location: Hawaii Posts: 731	It's the best tech support I've every experienced for a software company Please treat them as such... __________________ "The Best Of The Internet" - Premium, world class, paid only Internet directory - www.TheBestOfTheInternet.com High quality, intuitive phrase, type-in keyword, "Top Web Names" for sale - www.TopWebNames.com

02-28-2010	#2
Greg Super Moderator Join Date: Oct 2005 Location: (California) Posts: 5,299	You haven't "BEEN RIPPED OFF" Support team takes weekends off. They can't be working 24/7 Simon should be online in about 7 or 8 hours from now. They are located in the +6 timezone.

06-01-2010	#5
NickD Join Date: May 2010 Posts: 2	@htc2010a I just bought the script myself, and I can say that you are wrong, the support here is absolutely excellent, the tech staff even went onto my domain via ftp to fix issues with my install, and it was done very quickly (within hours). I would suggest you give these guys a second chance, they cant fix something if they are not at work, but I am sure once you have more experience with esyndicat support you will realise how wrong you are.

06-18-2010	#8
Katherine Join Date: Jun 2010 Location: Atlanta Georgia USA Posts: 11	Evening, Try using support tickets. Also, they will download everything for you and set it all up. I just started a few weeks ago, and no almost nothing about computers. They have been EXTREMELY helpful to me. I know it is frustration, but give it a chance.

07-13-2010	#10
programmer Join Date: Jun 2010 Location: SoCal Posts: 42	Yes... I have had all of my questions answered through this forum! eSyndicat rocks!

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